If you’ve referred someone to HeyBoss and haven’t received your credits, don’t worry—there are a few steps you can take to troubleshoot and resolve the issue. Here’s a guide to help you figure out why this might have happened and what you can do about it.
1. Check the Status of Your Referral
The first step is to ensure that your referral successfully completed the required actions for you to earn credits:
Sign Up: Make sure the person you referred used your unique referral link to sign up. If they didn’t, the referral won’t be tracked correctly.
First Payment: Credits are earned only when the referred person makes their first payment (e.g., subscribing to a plan). If they haven’t made this payment, you won’t receive any credits.
2. Confirm They Used Your Referral Link
The credits are linked to your unique referral link. If the person you referred registered via a different link or directly on the HeyBoss site without using your referral link, the referral will not be tracked. Make sure they clicked on the correct link before signing up.
3. Contact Support
If you’ve checked all the above points and still haven’t received your credits, it's best to reach out to HeyBoss customer support for assistance. Provide them with the following information to help them investigate:
Your referral link
The email address or details of the person you referred
A screenshot or details of the referral’s subscription/payment (if possible)